Zoom Cloud Recording and Panopto Integration Technical issues

3rd Party Tools, Accessibility, Communication, Instructors, Students

Campaign Description

This message was intended to inform the university community of technical issues with two of our main video features, Zoom and Panopto.

Success Criteria

Decreased support tickets on this issue
UPDATE 9/15/20 -- Zoom Cloud Recording and Panopto Integration issue
Update on technical issues with Zoom and Panopto

Copy & Paste Message Content

Hood Community,

The issue IT learned about on Friday, 9/11/20 related to Zoom recordings not processing normally to the Panopto cloud has been corrected. Zoom recordings made on 9/11/20 were processed on 9/14/20 and should be now found in the Panopto system folder for the associated course. 

For future status updates on these systems, please use the links provided below:

Zoom status:

Panopto Status:

If you still have a Zoom video made on Friday, 9/11/20 or before that is critical for students to access and has not been automatically uploaded to Panopto. Please use the instructions found [here](https://hood.blackboard.com/bbcswebdav/institution/Blackboard%20External%20Access/Uploading%20Zoom%20recordings%20to%20Panopto%20Video.pdf) to manually download your Zoom session and then upload it to Panopto inside your course site.

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