Help your end users and your institution with our 3-layered approach to support. End up with lower support costs, reduced time to resolution, and increased user satisfaction.
Win, win, win.
Provide 24/7 self-support directly within your LMS through the Impact Support Center. Help content is recommended automatically based on the user’s role and where they are within the LMS
Your faculty and students can easily submit support requests directly from the support center via Call, Email or your own chat plugin. Support requests are sent with all the relevant user info, from Course ID to Browser and OS information, to your institutions’ help desk.
Use time and user role based rules to make sure that support requests are always sent to the right agent or support provider within your institution.
Create your own articles, easily import existing support content or take advantage of our out-of-the-box support articles pulled directly from your LMS vendor.
Measure how the support center is used to find out which help content is used the most and which articles might need some improvement. Watch trends to predict which pages trigger the most requests and address them with proactive messages.
Download the Impact Support Whitepaper to find out how you can provide support to your students and faculty members at the moment of need.
We’re here to help!