Release Information

How does the Blackboard Chatbot ‘Beebee’ impact my EesySoft Support center? Read Article

On Blackboard?
Make sure to install the latest building block:

Future server-side improvements may rely on changes made in the Building Block. Please make sure you have the latest version installed in your Blackboard environment.

If more time is needed, please contact support@eesysoft.com and we will work you on this.

November 16, 2020

November R1:
- Fixed issue related to exporting search results from the course activity report without tools selected
- Fixed issue in related to monitoring of link clicks embedded in messages in the Blackboard Learn Ultra Experience
- Implemented improvement in Canvas integration preventing EesySoft from loading multiple times due to iframes
November R2:
- New support button presentation for the Support Button in the Original Course Experience in Blackboard Learn Ultra
- The importing of campaign templates no longer includes a default user assignment

October 27, 2020

Preview of items that use the External Content template now shows a live preview of the content
The default mode for contexts connected to popups via the Help Item Overview is set to proactive

October 23, 2020

Fixed issue related to the encoding of special characters in CSV exports in the Course Activity Report
Resolved issue causing unnamed filters to be shown in User Group assignment fields
Implemented optimization in the Help Item preview functionality in the EesySoft Dashboard
Optimized the handling of Inline Editor conditions based on partial element values

October 12, 2020

Fixed intermittent issue related to saving articles and messages in the Help Item Overview

September 29, 2020

Implemented EesySoft server performance optimizations

September 21, 2020

Improved cross-linking between messages and support articles in the Blackboard Learn Ultra Experience by ensuring that the message containing the link is redrawn after closing the Support Center
Improved user registration process in Blackboard Learn Original and Ultra Experience (requires building block upgrade for Blackboard Learn Original/Original Course Experience)

September 7, 2020

Implemented optimizations in our content synchronization service
Resolved issue affecting course activity reports for the Blackboard Learn Ultra Experience

September 03, 2020

Updated Adoption and Support Reports in the EesySoft Dashboard to include unfinished units of time
Fixed issue causing duplicate weeks to occasionally appear in EesySoft Dashboard charts
Optimized the background screen capturing mechanism in the Inline Editor

August 24, 2020

Fixed issue causing screenshots of content-as-a-service monitors to not display screenshots
Implemented improvements in the monitor synchronization process
Fixed issue affecting the presentation of link clicks in the Support Reports

August 19, 2020

Multi-language support for EesySoft Support and Messages in Canvas

August 11, 2020

Implemented data processing optimizations
Enhanced route detection in Blackboard Learn Ultra
Improved message rendering in Blackboard Learn Ultra environments with Original courses
Fixed issue affecting the presentation of link clicks on individual articles and messages in the Support Reports
Fixed issue causing some timestamps in the EesySoft Dashboard to show in UTC rather than the local time zone

July 24, 2020

Optimized proactive support and campaign adoption report performance
Improved handling of user language settings in Blackboard Learn Ultra

July 07, 2020

- Greatly improved the performance of all reports in the EesySoft Dashboard
- Added a percentage indicator to all reports to provide visibility on loading progress

June 24, 2020

- Optimizations for EesySoft in Blackboard Learn Ultra Experience
- Implemented automatic height scaling for Systray messages
- Improved caching of server-side resources

June 19, 2020

- Optimized the presentation of the Support Center for the Blackboard Learn Ultra Experience
- Fixed an issue affecting custom rule saving in the Inline Editor Free Select Mode

June 12, 2020

- Implemented server-side optimizations for EesySoft in Blackboard Ultra
- Fixed an issue in EesySoft for Blackboard Ultra affecting Safari on IOS and macOS

May 28, 2020

- New Blackboard Building Block 2.3.114 Download it here
- Added debugging capabilities to assist in the resolution of server communication and data synchronization issues

May 18, 2020

- Fixed issue affecting attachments in a small amount of Support Center emails

May 11, 2020

- Fixed issue regarding filtering of total link clicks in the Support Reports
- Fixed issue affecting file uploads in Support Articles
- Enhanced ‘Free select mode’ in Inline Editor with the ability to create advanced definition criteria

April 17, 2020

- Fixed issue causing intermittent access problems with Course Reports for Instructors in Blackboard (requires Building Block upgrade)
- Implemented security measure to prevent messages from content masters to be copied with a direct user group assignment
- New building block: 2.3.111 – DOWNLOAD HERE

April 7, 2020

- Fixed issue preventing long article or message content from being saved
- All message and article feedback can be viewed, sorted, and exported
- Recognition conditions for all contexts are displayed underneath the context screenshot

March 27, 2020

- The username of the sender has been added to emails sent from the Support Center

March 25, 2020

- Fixed bug causing reused messages, articles, and monitors in the Inline Editor to be duplicated.
- Optimization of Blackboard data synchronization including the ability to handle emojis.

March 19, 2020

- Added the ability to enable confidential feedback on messages and articles.
- Implemented link tracking for messages and support articles, allowing you to see how many times your links were clicked.
- Expanded message and support article feedback (up votes and down votes) to include predefined and open input feedback options to help you understand why a user made their positive or negative vote.

March 9, 2020

- Added capability to Inline Editor allowing for the manual definition of element contexts.
- Implemented a system to monitor missing or invalid instance keys and fixed the related error.

February 25, 2020

- The Support Center user interface has been updated to align more closely to the fully integrated experience of EesySoft on Blackboard Ultra.
- Enhancements to the orientation functionality of EesyMessages. This means that your hint messages can now appear in the most optimal location according to the placement of the element and your preferred choice for orientation.
- Extended the data limit for HTML support articles so you can now add more content to your help items.
- Resolved an issue causing a limited number of element level contexts created with the EesySoft Producer to not trigger.

February 6, 2020

- Fixed compatibility issue with automatic screen capturing tool in the Inline Editor

January 14, 2020

- Fixed bug causing proactive hint to occasionally cover part of an element
- Automatically hide on-screen messages when working in the Inline Editor
- Ability to manually select the orientation of Hint Messages relative to an element

December 16, 2019

- Automatic screenshot creation for context
- Fixed bug preventing the outlining of elements when selecting a context with Inline Editor in Microsoft Edge

December 5, 2019

- Ability to upload a screenshot for a context
- Accessibility improvements
- Fixed ordering issue related to synchronization of Support Center categories
- Ability to hide non-translated content for non-English institutions

November 8, 2019

- Fixed bug preventing ALL to be selected as Target Audience for Campaigns
- Improved speed of presenting messages within campaigns
- Accessibility improvements
- Improved background process performance by optimizing campaign access evaluation

October 25, 2019

- Fixed bug causing Message preview to disappear when going to Visibility Settings in Inline Editor

October 21, 2019

- Improved background process performance by optimizing filter evaluation

October 17, 2019

- New EesyMessaging style
- Ability to edit out-of-the-box campaign messages and support articles
- Ability to assign support center categories to campaigns

September 20, 2019

- Support engine in Inline Editor.
- Linking to out-of-the-box articles bugfix.
- Virtual usergroup creation in reports bugfix

September 17, 2019

- Improved login process for EesySoft Dashboard while working in LMS
- Enhancements in backend communication

September 5, 2019

- Allow linking between Messages and Support Articles in Inline Editor and Help Item Overview

August 30, 2019

- Ability to determine the size of Pop-up messages

August 29, 2019

- Fixed issue relating to Canvas course level monitoring

August 23, 2019

- Ability to manually define missing page contexts in Inline Editor
- Improved highlighting of page elements in Inline Editor

July 18, 2019

- Content library in Inline Editor
- Ability to connect LMS user to expert by lookup

June 21, 2019

- Ability to widen and narrow element selection in Inline Editor

June 19, 2019

- Optimization of Support Center search engine
- Fixed presentation issue affecting bullet lists in Messages
- Improvements in recognition engine
- Fixed issue relating to Support Center sort order

Blackboard Building Block - Version History

2.3.114 - May 28, 2020 (Current)

- Added debugging capabilities to assist in the resolution of server communication and data synchronization issues

2.3.111 - April 17, 2020

- Improved access to course reports for instructors

2.3.107 - October 4, 2019

- Added compatibility with Java 11 JDK

2.3.87 - September 5, 2019

- Added support for a new authentication scheme
- Fixed issues with character encoding (UTF-8) in Blackboard
  (EesySoft’s back-end communications layer)
- Changes to the automated build process
- Conflicting logging framework library component removed
- Removing deprecated parts of the blackboard data access layer

2.3.79 - October 5, 2018

- Reduced the amount of sync status logging.
- Fixed issues with character encoding (UTF-8) in the Bakcend communication btween Blackboard and EesySoft.
- Changed the automated build process to support CircleCI 2.0.

2.3.74 - June 28, 2018

- Introduced locking scheme to prevent data synchronization from multiple target systems.

2.3.68 - February 7, 2018

- Lowered frequency of sync timer.

2.3.59 - January 17, 2018

- Fixed issues with Course Report for Instructors

2.3.58 - December 12, 2017

- Prevented addition of duplicate Institutional Hierarchy roles

2.3.57 - November 17, 2017

- Reduced the amount of server side logging.
- Fixed issues with the tool link to Course Reports.
- Added Course Report for Instructors.

2.3.45 - October 25, 2017

- Added fallback handling for server host name.
- Allowed for more specific targeting of messages based on Course Role.
- Added support for PostgreSQL synchronization data source.
- Fixed issue with synchronization causing slowdown problems at some target. systems.

2.3.13 - June 7, 2017

- Applied Institutional Hierarchy based role conversion to course enrollments.
- Excluded Blackboard platform java libraries from the bundle.
- First version in new build system CircleCI.