• Accessibility improvement for modals in app.eesysoft.com
• Ability to add custom names to registered roles, hierarchy nodes, and sub accounts in User Groups
• Improved saving workflow for tags and keywords
• Changed the icon for the global settings menu
• Improved ordering of Campaign Templates
• Ability to edit the main title, subtitles, and suggestion titles for the Support Center in app.eesysoft.com
• Ability to export Messaging and Support Insights in CSV or PDF format
• Manage Articles and Manage Messages are now the first tabs within Support and Messages
• User Segments are now called Custom User Groups in the legacy dashboard

• New: Rich Edit Mode for Messages in app.eesysoft.com
• Improved pagination in table overviews

• Reporting templates can now be managed in app.eesysoft.com
• Articles and Messages can now be created from a Context in app.eesysoft.com

• Removed the confirmation box to permanently hide a message in order to reduce the number of clicks required.
• Added the ability to delete message and article translation.
• Data from the last day of report date ranges is now included.
• Fixed Support Center presentation issue affecting the Grade Center in Original Courses within the Blackboard Learn Ultra Experience in Firefox.

• Ability to use the Inline Editor in the Blackboard Learn Ultra Experience. This requires installing the EesySoft Google Chrome plugin

• Ability to create context-based on LTI handles in Blackboard Learn Original. This requires upgrade to the latest EesySoft Building Block 

December R2: Customer Driven Update! 

• Improve readability of charts on EesyReports with Month/Date format
  👇
  We have changed the dating format on our EesyReports to provide more options for measuring time. Currently, reports are formatted by weeks of the calendar year. (Week 1, 2, 3, etc.) However, the new format presents data points in a Month/Date format with Monday being the start of the week.

IMPORTANT: EesyCustomers must choose the new Month/Date formatted report, by submitting a ticket or emailing support@eesysoft.com  or your CSM directly!

🤓 We strongly recommend you adopt this formatting change, as it is most compatible with future EesySoft changes. If we do not hear from you, your date formats will stay the same. 

December R1:

• Added the ability to create a user group based on the host domain they are using to access the LMS (relevant to https://help.blackboard.com/Learn/Administrator/SaaS/User_Interface_Options/Ultra_Experience/Institution_Branding)
• The Ultra Support Center style is now available for Learn Original environments

IMPORTANT: Customers must request for both feature, so get in touch! 

• November R3:
  ·       Resolved issue causing LMS users connected to an EesySoft expert to be unavailable for campaign targeting
  ·       Fixed issue causing legacy screenshots to be unavailable in monitor previews
  November R4:
  ·       Ability to define custom recognition conditions for pages using Inline Editor
  ·       Optimized EesySoft engine launching in Ally for Instructure Canvas
  ·       Resolved issue causing predefined feedback options for negative votes to be presented when voting positively

• November R1:
  • Fixed issue related to exporting search results from the course activity report without tools selected
  • Fixed issue in related to monitoring of link clicks embedded in messages in the Blackboard Learn Ultra Experience
  • Implemented improvement in Canvas integration preventing EesySoft from loading multiple times due to iframes
  November R2:
  • New support button presentation for the Support Button in the Original Course Experience in Blackboard Learn Ultra
  • The importing of campaign templates no longer includes a default user assignment

• Preview of items that use the External Content template now shows a live preview of the content
• The default mode for contexts connected to popups via the Help Item Overview is set to proactive

• Fixed issue related to the encoding of special characters in CSV exports in the Course Activity Report
• Resolved issue causing unnamed filters to be shown in User Group assignment fields
• Implemented optimization in the Help Item preview functionality in the EesySoft Dashboard
• Optimized the handling of Inline Editor conditions based on partial element values

• Fixed intermittent issue related to saving articles and messages in the Help Item Overview

• Implemented EesySoft server performance optimizations

• Improved cross-linking between messages and support articles in the Blackboard Learn Ultra Experience by ensuring that the message containing the link is redrawn after closing the Support Center
• Improved user registration process in Blackboard Learn Original and Ultra Experience (requires building block upgrade for Blackboard Learn Original/Original Course Experience)

• Implemented optimizations in our content synchronization service
• Resolved issue affecting course activity reports for the Blackboard Learn Ultra Experience

• Updated Adoption and Support Reports in the EesySoft Dashboard to include unfinished units of time
• Fixed issue causing duplicate weeks to occasionally appear in EesySoft Dashboard charts
• Optimized the background screen capturing mechanism in the Inline Editor

• Fixed issue causing screenshots of content-as-a-service monitors to not display screenshots
• Implemented improvements in the monitor synchronization process
• Fixed issue affecting the presentation of link clicks in the Support Reports

• Multi-language support for EesySoft Support and Messages in Canvas

• Implemented data processing optimizations
• Enhanced route detection in Blackboard Learn Ultra
• Improved message rendering in Blackboard Learn Ultra environments with Original courses
• Fixed issue affecting the presentation of link clicks on individual articles and messages in the Support Reports
• Fixed issue causing some timestamps in the EesySoft Dashboard to show in UTC rather than the local time zone

• Optimized proactive support and campaign adoption report performance
• Improved handling of user language settings in Blackboard Learn Ultra

• • Greatly improved the performance of all reports in the EesySoft Dashboard
  • Added a percentage indicator to all reports to provide visibility on loading progress

• • Optimizations for EesySoft in Blackboard Learn Ultra Experience 
  • Implemented automatic height scaling for Systray messages
  • Improved caching of server-side resources

• • Optimized the presentation of the Support Center for the Blackboard Learn Ultra Experience
  • Fixed an issue affecting custom rule saving in the Inline Editor Free Select Mode

• • Implemented server-side optimizations for EesySoft in Blackboard Ultra
  • Fixed an issue in EesySoft for Blackboard Ultra affecting Safari on IOS and macOS

• • New Blackboard Building Block 2.3.114 Download it here
  • Added debugging capabilities to assist in the resolution of server communication and data synchronization issues

• • Fixed issue affecting attachments in a small amount of Support Center emails

• • Fixed issue regarding filtering of total link clicks in the Support Reports
  • Fixed issue affecting file uploads in Support Articles
  • Enhanced ‘Free select mode’ in Inline Editor with the ability to create advanced definition criteria

• • Fixed issue causing intermittent access problems with Course Reports for Instructors in Blackboard (requires Building Block upgrade)
  • Implemented security measure to prevent messages from content masters to be copied with a direct user group assignment
  • New building block: 2.3.111 – DOWNLOAD HERE

• • Fixed issue preventing long article or message content from being saved
  • All message and article feedback can be viewed, sorted, and exported
  • Recognition conditions for all contexts are displayed underneath the context screenshot

• • The username of the sender has been added to emails sent from the Support Center

• • Fixed bug causing reused messages, articles, and monitors in the Inline Editor to be duplicated.
  • Optimization of Blackboard data synchronization including the ability to handle emojis.

• • Added the ability to enable confidential feedback on messages and articles. 
  • Implemented link tracking for messages and support articles, allowing you to see how many times your links were clicked. 
  • Expanded message and support article feedback (up votes and down votes) to include predefined and open input feedback options to help you understand why a user made their positive or negative vote.  

• • Added capability to Inline Editor allowing for the manual definition of element contexts.
  • Implemented a system to monitor missing or invalid instance keys and fixed the related error. 

• • The Support Center user interface has been updated to align more closely to the fully integrated experience of EesySoft on Blackboard Ultra.
  • Enhancements to the orientation functionality of EesyMessages. This means that your hint messages can now appear in the most optimal location according to the placement of the element and your preferred choice for orientation.
  • Extended the data limit for HTML support articles so you can now add more content to your help items.
  • Resolved an issue causing a limited number of element level contexts created with the EesySoft Producer to not trigger.

• • Fixed compatibility issue with automatic screen capturing tool in the Inline Editor

• • Fixed bug causing proactive hint to occasionally cover part of an element 
  • Automatically hide on-screen messages when working in the Inline Editor
  •  Ability to manually select the orientation of Hint Messages relative to an element 

• • Automatic screenshot creation for context
  • Fixed bug preventing the outlining of elements when selecting a context with Inline Editor in Microsoft Edge

• • Ability to upload a screenshot for a context
  • Accessibility improvements 
  • Fixed ordering issue related to synchronization of Support Center categories
  • Ability to hide non-translated content for non-English institutions

• • Fixed bug preventing ALL to be selected as Target Audience for Campaigns
  • Improved speed of presenting messages within campaigns
  • Accessibility improvements 
  • Improved background process performance by optimizing campaign access evaluation

• • Fixed bug causing Message preview to disappear when going to Visibility Settings in Inline Editor

• • Improved background process performance by optimizing filter evaluation 

• • New EesyMessaging style 
  • Ability to edit out-of-the-box campaign messages and support articles
  • Ability to assign support center categories to campaigns

• • Support engine in Inline Editor.
  • Linking to out-of-the-box articles bugfix.
  • Virtual usergroup creation in reports bugfix

• • Improved login process for EesySoft Dashboard while working in LMS
  • Enhancements in backend communication

• • Allow linking between Messages and Support Articles in Inline Editor and Help Item Overview

• • Ability to determine the size of Pop-up messages

• • Fixed issue relating to Canvas course level monitoring

• • Ability to manually define missing page contexts in Inline Editor
  • Improved highlighting of page elements in Inline Editor

• • Content library in Inline Editor
  • Ability to connect LMS user to expert by lookup

• • Ability to widen and narrow element selection in Inline Editor

• • Optimization of Support Center search engine
  • Fixed presentation issue affecting bullet lists in Messages
  • Improvements in recognition engine
  • Fixed issue relating to Support Center sort order