Known issue: Submitting to Turnitin with Safari

3rd Party Tools

Campaign Description

Informing users about the known issues with browsers and submitting to turnitin

Success Criteria

Monitoring number of submissions
Known issue: Submitting to Turnitin with Safari
EesyMessage alerting all users to not use Safari to submit turnitin assignments

Copy & Paste Message Content

Some users have encountered issues while attempting to submit their paper using the safari browser. After clicking ‘submit’, the process will hang at the loading screen and will **not** complete the submission.

If you are using safari and encounter this issue, you may wish to try **another browser** (such a Chrome or Firefox) or another computer. You may also wish to try the following **workaround**:

1. Go to safari preferences > Privacy tab> Manage website data
2. Look for and remove the three cached websites – googlesyndication.com, googleservices.com, turnitinuk.com or turnitin.com
3. You should now be able to submit your paper successfully.

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