Support Escalation

The new EesySoft dashboard makes it incredibly eesy to visualize and customize which support escalation requests are routed to which help desk based on a variety of filters and criteria.

  • Quickly turn on / off escalations options like email, chat, and phone support.
  • Easily create as many escalation paths for any of the escalation options (chat, phone, email).
  • Customize the user roles that are assigned to any particular escalation option.
  • Schedule the availability of escalation options.

*Previously only available in the EesySoft producer

Why Did We Do This?

  • Create a better oversight of where support requests are routed to
  • Bring EesySoft producer functionality into the web

Share This Feature:

Share on facebook
Share on linkedin
Share on twitter
Share on email

Related Features:

Try EesySoft Today

Educational technology made Eesy

Contact Us

Email:
info@eesysoft.com

Phone:
+31 (0)20 6586204

Address:
Keizersgracht 75
1015 CE Amsterdam
The Netherlands