The new EesySoft dashboard makes it incredibly eesy to visualize and customize which support escalation requests are routed to which help desk based on a variety of filters and criteria.
- Quickly turn on / off escalations options like email, chat, and phone support.
- Easily create as many escalation paths for any of the escalation options (chat, phone, email).
- Customize the user roles that are assigned to any particular escalation option.
- Schedule the availability of escalation options.
*Previously only available in the EesySoft producer