Separating Messages & Support

Messages and Support Articles are different. They are also often managed by completely separate admins. That’s why the new dashboard has split the old Help Item Overview into two separate pages.

  1. Message overview
  2. Support article overview

Why Did We Do This?

  • Group similar content
  • Simplify workflows for support admins vs instructional designers
  • Set groundwork for advanced user permissions and access levels
"It is intuitive and a great example of how good user design can make a program seem much more powerful and robust."

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