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Every institution’s help desk has its own requirements of what data points they need to collect from a user to quickly and efficiently resolve support requests.
The new EesySoft dashboard makes it incredibly easy to customize the form displayed to your users when submitting support requests. Choose from a variety of field types and simply drag them into the form area and customize the labels.
Working with multiple languages? You can modify those form field titles in any language you have activated.
Do you have different requirements for a support request phone call escalation versus email? EesySoft enables you to use two entirely separate forms!