EesyReports Catalog

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Helping you go from shooting in the dark to shooting fish in a barrel!

Track user adoption, pinpoint Tools and users to target, and see the impact of your efforts with the EesyReports Suite

In this section we will cover:

From the Reports Catalog, you can click on a Report Title for:

  • Directions on finding and running the report
  • The calculation method used for the data
  • The impact of the available selection options on the report
  • Examples of the report results and the conclusions that can be drawn from them

The reports live in the EesySoft web application and start recording data the minute your Building Block is installed. For more information on the Building Block, please go to Setting up and Logging on

I’m logged in, but where do I go?

Our reports are split into 5 areas:

Management Reports Help Item Overview, User Segments, Monitor Overview, Usergroup Overview My Campaigns Support Reports Support Tab, Knowledge Base, Assisted Support, Proactive Support Activity Reports User Activity, Tool Adoption, Course Activity, My Reports Comparison Reports Usergroups vs Monitors, Monitor Trend Report, Usergroup Trend Report, Champions Report

Click on an area to jump to that part of the Catalog

The reports can be accessed by clicking on the boxes in the Dashboard, or by selecting the report directly from the panel on the left side of the screen.

What data are we seeing here and where does it come from?

The reports take data collected from Monitors to analyse activity across the LMS application. This data is live and therefore available in the reports immediately.

If you’re not sure what a Monitor is, please go to What is a Monitor and where do I find it? The following data is collected for use in the reports:
  • Logins: We register each time a user logs in (time and date, user ID, user email).
  • Number of active users: As we monitor individual user logins, we can provide information about the number of active users during a specific period.
  • Session time: We measure when and for how long a user is active in the LMS application. Based on this information we can provide reports about the ‘intensity of use’ during a specific period.
  • User Activity: Wherever there is a Monitor, data is collected. This could be navigating to a specific page (‘page refresh’) or clicking on a specific button, link or field.
  • User Information: The standard configuration of the building block provides us with the following user information when a user logs into the LMS application. In co-operation with individual customers we can restrict or extend this list.

User ID

Username

Email

Fullname

Institution Role

(Primary / Secondary)

Roles

Department

Country

Locale/Language

Many of the reports can be exported as a CSV file. This file contains individual user information.

Management Reports

Report Name

Description

Uses

Help Item Overview A full list of Help Items created by all authors. This list can be filtered and properties of the Help Items viewed and changed. For more information on this, please go to the Help Item Overview and User Segments.
User Segments A list of groupings of users for the assignment of Help Items. This list can be filteres and properties of the segments viewed and changed. For more information, please go to the Help Item Overview and User Segments.
Monitor Overview A full list of all active Monitors including created by, last visitor, last visit, first visit and total number of visits. Verify a Monitor is active and working.
View the Context to which Monitor is connected.
Review the total activity on a Monitor since it was created.
Usergroup Overview Full listing of all Usergroups derived from your LMS application. Verify a Usergroup has been created in EesySoft.
Review the number of users in a Usergroup.

My Campaigns

Campaigns target a specific audience and Tool for promotion.

Once you have them in your sights, you can assign messages to the users in the Campaign. By entering, for example, the deployment of the message as an Event in the Campaign, you can easily see the impact it had on adoption.

The Campaign reports allow you to watch the activity level of these users before and after any professional development activities. In this way, you can compare the impact of different development initiatives on actual usage of the functionality.

Support Reports

Report Name

Description

Uses

Support Tab Number of users accessing the Support Center and the most common areas (URL) of the application from which they have accessed it. Identify areas of the system where users are struggling and require more assistance.
Identify what types of users are utilising the Support Center.
Analyze whether the need for support is increasing or decreasing over time.
Knowledge Base</td > Results of voting on Support Center Content. Identify which items are being accessed the most for potential training requirements.
Identify which items are not useful to users (voted down).
Identify which items are useful to users (voted up).
Assisted Support Number of Support requests that have been raised over a period of time and in what format they have been raised. Identify what types of users are contacting the Support Team in order to target these users for additional training.
Analyse the ratio of phonecall to email to promote preferred method of contact.
Proactive Support Results of voting on proactive messages to which voting options have been applied. Identify which messages were well-received and which weren’t to improve effectiveness of communication going forward.

Activity Reports

Report Name

Description

Uses

User Activity Report General overview since inception of level of user activity showing log-ons, length of session, daily average minutes in the system per user and number of pages viewed. Find busiest periods in your LMS for required downtime or anticipate times likely to require more support.
Identify good times for scheduled maintenance.
Tool Adoption Report User Activity on specific Tools or Tool Groups over a specified period of time. Find out which Tools are used most / least / not at all.
Use the statistics of this report as an average usage for comparison with a subset of users.
Find out who is using which Tools and when.
Identify users to target in Campaigns.
Analyse custom Monitor results.
Course Activity Report Overall course activity and how students are using the LMS application in individual courses. Check students’ engagement in the course by the level of their activity.
See how certain Tools are being used in a certain course.
See which users are accessing which types of Tools and how much in the user activity breakdown below the report.
My Reports A repository for saving reports with their parameters. Refer back to reports run previously.

Comparison Reports

Report Name

Description

Uses

Usergroups vs Monitors Report Comparison of different groups of users when looking at a particular Tool or Tool Group. Compare what proportion of users are using a specific Tool across Departments and roles. Eg. Are students or instructors using the Discussion Board more?
Compare the use of a number of Tools within the same usergroup. Are instructors using Rubrics more than Grade Center in general?
Monitor Trend Report This report shows what proportion of groups of users are using a particular Tool over time. Investigate whether Tools are being used increasingly over time.
Compare the usage of the Tool across Usergroups or Departments. Eg. Are students in the Science Department still using blogs more than students in the History Department, or are the History Department catching up.
Usergroup Trend Report This report shows how a specific group of users are using a Tool or Tool Group over time. Identify aspects of the system that aren’t being used to their full potential and what groups of users need to be targeted.
Champions Report Identify Power users for various Tools within your LMS application quickly and easily. Identify users for train the trainer programs.
Identify users for system testing and feedback.

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