EesySoft + University of Houston Downtown

Case Study:
Effective LMS Support

Learn more about how the University of Houston Downtown took a new perspective on LMS support, by designing a student and faculty support system that provides the easiest path to relevant help items and support agents.

- Discover how the University of Houston Downtown found LMS challenges they never knew existed!
- How to Focus your instructional and support efforts where it matters most.
- Identify champion LMS users to help the rest of your faculty.

See what institutions like yours
are doing with EesySoft.

Optimizing Canvas at
Santa Clara University.

Analyze Canvas usage data, implement inline messages to improve adoption and provide self-support to all students and faculty.

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Deflect Blackboard support requests.

Using EesySupport center to deflect support requests, increasing student and faculty satisfaction.

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Increasing LMS Adoption.

How San Diego State University used proactive messages to increase usage of the Blackboard Grade Center by 264% in just 2 weeks.

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Providing automatic LMS support

How the Hogeschool van Saxion was able to automate the repetitive support requests, giving back valuable time to their entire support team to make data driven decisions to improve their Blackboard support.

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Moving to Canvas
LMS migration timeline.

See what’s the transition looked like by following the LMS migration timeline at the Community College System of New Hampshire.

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Help LMS users help themselves.

Alleviating overwhelming numbers of support requests by making personalized support documentation more easily available to faculty.

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Using Data to enhance
the student experience.

How Leeds Beckett University uses support and champion user data to improve student satisfaction levels with their LMS.

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More effective LMS support

How the University of Houston Downtown took a new perspective on LMS support, by designing a student and faculty support system that provides the easiest path to relevant help items and support agents.

Download case study

EesySoft + University of Houston Downtown

Case Study:
Effective LMS Support

See what institutions like yours
are doing with EesySoft.