Shout it from the rooftops!
A Popup message takes over your users’ screen and forces a response.It doesn’t mess around!
Here are some scenarios for which this message type would be useful:
Follow the steps below to create and save your Popup message.
The dimensions of your Popup box will be automatically set by the system to fit the content of your message and the size of the user’s window. You can also add a Message Type, which will add an eye-catching icon to your Popup. Select from the following options:
You can personalize the message by using message templates which can be selected through the WYSIWYG editor.
If you want to use the Template type of External content, you will need to know some information about its source. You can find this information by using your browser’s Inspect function on the External content you wish to display.
To find out more about the terminology used here and how to find the items you need, please refer to our Guide to Recognition Rules and Context Parameters.
You can check your message using the Preview option in the View menu.
A new window will open containing your message content and formatting for review.
Now click on ‘Ok’ to save.
You will see that your Hint message has now appeared in the Help Item Overview list. When selected, you can view and edit the Hint message properties on the right.
Now you need to set some properties for your message.
Assigned to: The message must be assigned to the relevant users. In the Targeting section, you can use the drop-down or start typing to find a User Group, Role Category, Filter, Segment or Campaign for your audience.
Proactive Voting: If you want to see feedback from your users on whether your message was helpful, you can switch this ‘On’. The results can be found in the Proactive Support Report.
Icon: Relevant for Support Center Help Items, the icon is automatically set to one which suits your message type. However, you can change it if you wish. Why not use your Institution logo! Just get in touch!
Validity: If your message is only relevant for a certain period of time, you can set a first and last active day for your message.
Keywords: Relevant for Support Center Help Items, these are words that a user might search on to find this Content. The entries in your Help Item Title and Description fields are automatically assigned as Keywords by the system.
Translations: If you wish to enter your message in more than one language, additional translations can be added here.