Create a Popup message



Assigned to: The message must be assigned to the relevant users. In the Targeting section, you can use the drop-down or start typing to find a User Group, Role Category, Filter, Segment or Campaign for your audience.


Proactive Voting: If you want to see feedback from your users on whether your message was helpful, you can switch this ‘On’. The results can be found in the Proactive Support Report.

Icon: Relevant for Support Center Help Items, the icon is automatically set to one which suits your message type. However, you can change it if you wish.
Why not use your Institution logo! Just get in touch!

Validity: If your message is only relevant for a certain period of time, you can set a first and last active day for your message.

Keywords: Relevant for Support Center Help Items, these are words that a user might search on to find this Content. The entries in your Help Item Title and Description fields are automatically assigned as Keywords by the system.

Labels: Used for grouping Content types, these Labels can also be used to filter Support Center topics. New Labels can be created through the EesyProducer.

Translations: If you wish to enter your message in more than one language, additional translations can be added here.

Congratulations! You have now created your Popup message. All you need to do now is connect it to your Context.