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Target acquired, weapon loaded, Get ready to fire!
Click on a topic to jump straight to it.
Haven’t captured your Context yet? Go to Capture a page Context or Capture a section of page Context
Haven’t created your message yet? Go to Message Types & how they behave
Follow the steps below to connect your message to your Context through the EesySoft web application.
1.
TIP! It’s a good idea to have a practice run in your staging environment first.
Log into your Eesysoft web application and navigate to the Help Item Overview by clicking on the Management box on the dashboard or using the menu bar on the left of the screen.
2.
Click on the Content which you want to connect to a Context.
Any existing connections will be detailed in the Connected Contexts section of the Basic Properties on the right.
3.
Click on the 
button and select the Context from the dropdown or by starting to type.
If you’re not sure of the name of the Context to which you want to attach the Help Item, you will need to refer back to the Context in the EesyProducer to find the name assigned to the desired Context.
The Context names start with the name applied to the page Context at the time of Screen Capture.
The second part of the name relates to a section of page Context where applicable. At page Context level, this is simply set to “Page”.
4.
Finally, depending on your Content type, you might need to reset the Mode.
To see what this is and how it works, jump to The Mode setting – what it does and how to set it
Follow the steps below to connect your message to your Context through the EesyProducer.
1.
TIP! It’s a good idea to have a practice run in your staging environment first.
Open up the EesyProducer and log into the relevant environment.
2.
In the Navigation Panel, highlight the Context to which you want to connect the Help Item.
3.
Click on the 
icon and a window will appear for you to select your Content.
4.
TIP! If the EesyProducer is open at the time of Content creation, you may not see your message appear. Log out and back into the EesyProducer to resolve this.
Select the Help Item you would like to connect to this Context and click OK.
The Help Item will appear in the top part of the working panel.
5.
Finally, depending on your Content type, you might need to reset the Mode.
Nobody likes being Normal, so be Proactive!
The Mode applied to a Help Item determines when the user sees the message.
From the Help Item Overview
Click on the icon and select the Mode you wish to assign.
Click on OK to save.
From the EesyProducer
Highlight the message and select one of the Mode options from the toolbar:
Play it again, Sam
Messages can be reset to appear for users regardless of whether they have hit the 
button.
This can be done in 2 ways:
This is done through the EesyProducer.
Under the Tools menu, select Reset User Helpitem Views. You will be prompted to enter the UserID.
Please be aware that this will reset ALL messages for a single user.
This is done through the EesyProducer. 
Locate the Help Item you wish to reset, right-click on it and select Reset Display State.
A window will appear confirming that you want to reset the selected item. Click on Yes to complete the process.
Please be aware that this will reset the message for ALL users.
Capture a page Context Capture a section of page Context Capture Context relating to a 3rd party tool
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