Work at EesySoft

Who are we?

In 2010, EesySoft started with an idea of monitoring data and making messages appear in-application.  A partnership that began between Michel Visser on the entrepreneurial side, and Jan Henrik on the development side, has evolved into a strong team of developers in Oslo, Norway and a diverse team of sales, marketing, product management, content creation and education consultants in Amsterdam, The Netherlands. Our colleagues now extend outside of Europe as well, as far as the United States and Asia.

We have been able to grow this way by being highly innovative, passionate and eager to provide the best solutions for institutions around the world. But it doesn’t stop there – we have many new and exciting things on the horizon! 

Our company culture

At EesySoft, we are a group of motivated, EdTech enthusiasts where everyone can quickly expand their knowledge and excel in their place of expertise within the company. Our team is comprised of diverse individuals who each bring a unique perspective. We welcome differing backgrounds and skills as this approach helps us stay innovative and serves our customers in the best way possible. 

With our offices in two thriving international cities, we love to get in a good day’s work even if it means working at odd hours to assist our prospects and customers around the world! Though we work hard, we also enjoy socializing with one another inside and outside the office through events like Thirsty Thursdays, Hotdog Fridays, company getaways, and meetings in the sun – when the weather allows! 🙂

What do we have to offer?

Competitive Salary icon

Market Competitive Salary

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Flexible Working

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Interesting Benefits

Beautiful Workspace

What are we looking for?

EesySoft is a globally recognized EdTech software business based in the heart of Amsterdam. Our EdTech Adoption Platform helps institutions to maximize their investments in educational technology and to drive digital transformation. Our company journey started almost 10 years ago, and we have been growing ever since.

Our dynamic industry and ever-expanding company present exciting opportunities for career development and personal advancement. The work environment is casual, fun and relaxed. Our main office is in the center of Amsterdam and only a short walk from the Central Station. At EesySoft, we believe in people who add value and are committed to making a difference.

As we are growing as a company, so is our content team. We are looking for a Junior (LMS) Content Specialist to join the EesySoft content team on a fulltime basis (32-40 hours a week).

Activities of the EesySoft Content Team:

  • EesySoft offers support for Learning Management Systems such as Blackboard, Moodle and Canvas for use in (higher) education. One of the tasks is to test, monitor the quality of and update this support content based on what is provided by the suppliers of the LMS and the underlying extra functionality.
  • EesySoft monitors the use of LMS tools by students and teachers and creates reports to promote the adoption of the tools or to support Instructional design. One of the tasks is to create monitors and to be able to assess the significance of the different monitors in the context of the adoption of tools by teachers and students.

Profile

We are looking for someone with a cross-over profile of (Applied) Educational Sciences and ICT and Media, i.e.

  • Background in Applied Educational Science
  • Affinity with ICT and media and the use of ICT applications broadly in (higher) education
  • Demonstrable interest in Instructional Design of education
  • Affinity with the technical aspects of ICT, but not necessarily a technician.

Competences

  • Excellent English written and verbal communication skills. Other languages like Spanish, French, Italian and Arabic are a recommendation.
  • Communicative
  • Team player
  • Independent: being able to work autonomously on the tasks, but knowing when problems or questions need to be escalated to others
  • We’d be happy to see, although it’s not essential, if you’d have (professional) writing experience.

This position is a perfect role for a starter which gives you the opportunity to increase your working experience and learn new skills. Please note, the job requires you to be based in (or able to commute to) Amsterdam.

When are you a good fit with EesySoft and all the EesySofters? When you are a self-starter and work well independently to and with a variety of teams in a self-directed environment. You are able to quickly build rapport with the team members, are not afraid to take on responsibility and you are a quick learner. You enjoy a game of pool in the office and having a laugh at the monthly Thirsty Thursday for a (non-alcoholic) drink.

Interested in this position?

Do you think we are a perfect match? Please send your resume including a motivation letter to careers@eesysoft.com or contact Leen van Kaam for more information at leen@eesysoft.com

Technical Application Support Analyst

  • Are you a self-starter who is passionate about providing great support?
  • Are you an out-of-the-box thinker who thrives in a fast-paced environment?
  • Are you ready to take your skills to the next level?

Then, this could be the job for you!

As the person solely responsible for addressing support escalations, you will be part of the Development Team but have the opportunity to work with everyone in the business.

We feel you would be perfect for the role if:

  • You are adept at finding the root cause of an application malfunction and also identifying potential issues in the application.
  • You are able to clearly communicate complex technical ideas to non-technical audience and vice versa.
  • You have a wealth of technical knowledge and you have the interpersonal skills to provide excellent external and internal support.
  • You have a creative approach to working effectively and efficiently, identifying ways to ‘work smarter’
  • You are keen to take on new challenges, even in areas where you have little experience

This position is a new role in a fast-growing company which thrives on new innovations. This gives you the opportunity to increase your responsibilities and make a significant impact through implementing automation possibilities, quick fixes on commonly asked questions and communicating suggestions and solutions that would benefit the company and/or product.

 

Your responsibilities

  • Provide 2nd Line technical and business support to customers.
  • Provide internal support to EesySofters for implementations, content creation, maintenance, advanced setup & debugging.
  • Work with the MySQL databases to verify report results, make small updates, investigate bug reports.
  • Work with development and other teams to resolve issues and fix bugs.
  • Act as liaison between Development Team and the rest of the company: proactively communicate internally around bug identification & fixes, process changes & other updates from the Development Team.
  • Perform control and maintenance tasks eg. Synchronisations, changes to customer status, email failures.
  • Work with Product Owner to field customization requests from customers.
  • Identification, implementation, documentation & automation of support business processes.

 

Your skills

We’re encouraging applications from people who, at a minimum, have:

  • Supported complex applications from a vendor’s perspective
  • Strong analysis and problem-solving skills with meticulous attention to detail
  • Relational database experience
  • Experience writing SQL
  • Excellent English written and verbal communication skills
  • Outstanding prioritization and time management skills
  • Excellent client-facing/ interpersonal skills
  • 3+ years senior support experience including working with SLA’s and incident tickets
  • Knowledge of HTML & CSS

 

We’d be happy to see, although it’s not essential:

  • Experience with web application troubleshooting
  • Business process experience
  • Data analytics skills
  • Experience reading javascript

 

About us

EesySoft is a globally recognized EdTech software business based in the heart of Amsterdam. Our EdTech Adoption Platform helps institutions to maximize their investments in educational technology and to drive digital transformation. Our company journey started almost 10 years ago, and we have been growing ever since.

Our dynamic industry and ever-expanding company present exciting opportunities for career development and personal advancement. The work environment is casual, fun and relaxed, and we regularly enjoy a game of pool, a natter over lunch and a (non-alcoholic) drink at our Thirsty Thursdays. Our main office is in the center of Amsterdam and only a short walk from the Central Station. At EesySoft, we believe in people who add value and are committed to making a difference.

 

Interested in this position?

At EesySoft you get a lot of responsibility, are you ready to increase your ownership? Please send your resume including a motivation letter or contact Nadine Earl for more information nadine at eesysoft.com

Customer Success Associate (Full-Time), Amsterdam 

Do you want to play an important role in a diverse, fast-paced and rapidly growing educational technology company? Do you have a sharp eye for detail, an interest in sales processes and strong administrative abilities?

If you answered yes to all of the above, then this may be the right opportunity for you.

As part of our continual expansion and growth as a global EdTech company, EesySoft is looking for a Customer Success Associate to support the EesySoft team at our Amsterdam office.

About Us

EesySoft is a globally recognized EdTech SaaS company with solutions used by more than 2.5 million educational users worldwide. Our EdTech Adoption Platform helps institutions drive digital transformation and improve the educational experience for students, staff and administrators across the globe. EesySoft was founded ten years ago and has been in a phase of exponential growth since 2019.

Our work environment is dynamic and relaxed. Our HQ office is only a short walk from Amsterdam Central Station and overlooks the Keizersgracht canal. At EesySoft, we believe in people who are driven to develop themselves, to bring up others, to add value wherever possible, and who are passionate and committed to making a difference.

 

 

Your Role

 

As our customer base continues to grow, we are looking to expand our Customer Success and Support (CSS) Team so that we can continue to provide our customers with the personal, high quality service they are used to from us.  

In order to expand our CSS team, we are looking for a full-time (32-40 hour) Customer Success Associate (CSA). As a Customer Success Associate,  you will play a vital role in optimizing customer satisfaction and facilitating long-term customer relationships. You will work closely with our existing Success Team which consists of one other Customer Success Associate and two Customer Success Managers.

Your Responsibilities

  • Proactively reaching out to customers to assess their needs and formulate action plans to help them reach their goals 
  • Providing software training
  • Holding regular meetings with customers online and on-site when necessary
  • Informing customers about software releases and future developments
  • Collecting customer feedback and communicating suggestions with the team
  • Conducting surveys on customer satisfaction
  • Creating/updating instructional materials such as videos and user documentation
  • Moderating the EesySoft Slack Community
  • Writing reference stories and newsletter content based on customer experiences
  • Updating customer health profiles in order to improve customer retention

Your Qualities & Qualifications

  • 2+ years of experience in customer care/support (preferably SaaS or EdTech)
  • Bachelor’s degree (HBO/WO)
  • Native English speaker 
  • Can come into the Amsterdam office at least 3 days a week (once employees in the Netherlands are able to return to work)
  • Excellent verbal and written communication skills, both technical and creative
  • Able to absorb and process complex information
  • Excellent communication, public speaking and social skills
  • Skilled with maintaining relationships (customer-facing experience)
  • Able to quickly familiarize yourself and work with software solutions
  • Assertive and proactive attitude
  • A motivated self-starter
  • Able to work in an organized manner
  • Does not have a 9-to-5 mentality

 

What EesySoft Offers

  • Competitive salary
  • Work computer
  • Public transport business card
  • Healthy daily lunches
  • Opportunity to grow in the job
  • Flexible hours
  • Diverse and fun team
  • Opportunity for occasional travel
  • Growing company with opportunities for advancement

Interested in this position?

Please contact Mieke Ridderhof, VP of Marketing and Customer Success at mieke@eesysoft.com with your CV and cover letter or send an email directly to careers@eesysoft.com.

Do you want to play an important role in a diverse, fast-paced and rapidly growing educational technology company? Do you have a sharp eye for detail, an affinity with Educational Technology, strong interest in product marketing and very good communication skills?

If you answered yes to all of the above, then this may well very be the right opportunity for you.

As part of our continual expansion and growth as a global EdTech company, EesySoft is looking for a Product Marketeer to support the EesySoft team at our Amsterdam office.

About Us

Eesysoft is a globally recognized EdTech SaaS company with solutions used by more than 2.5 million educational users worldwide. Our EdTech Adoption Platform helps institutions drive digital transformation and improve the educational experience for students, staff and administrators across the globe. EesySoft was founded ten years ago and has been in a phase of exponential growth since 2019.

Our work environment is dynamic and relaxed. Our HQ office is only a short walk from Amsterdam Central Station and overlooks the Keizersgracht canal. At EesySoft, we believe in people who are driven to develop themselves, to bring up others, to add value wherever possible, and who are passionate and committed to making a difference.

Job Responsibilities

The Product Marketeer has two main roles. The first is understanding the market in terms of demand, customer needs, and where current market trends are headed. The second involves shaping the product and communicating our solutions to the market. This involves collaboration with the content team, the marketing team and the success team, as well as direct contact with customers. The position requires an ability to filter, condense and relay information in a clear and efficient manner, as well as the social skills required to work closely with both colleagues and customers. 

Job Functions:

– Customer and market research (to help identify unmet needs) 

– Persona development and segmentation (to better define the target audience) 

– Content and collateral creation (to enable sales, success and support teams) 

– Promoting the product (to educate the market) 

– Launch management (communicating changes to the market)

– Working closely alongside our success and content teams

– Building customer profiles with CSMs to create need profiles for customers

– Attribute revenue to specific marketing campaigns or efforts; present metrics and projections to superiors as part of strategy sessions

– Being the linchpin between product, content and marketing to position the products in the best possible way

Candidate Qualities/Qualifications:

– Perfect English language skills (written and spoken; preferably native)

– Bachelor’s degree (preferably a BSc Marketing, Business Administration, Business Management, etc.)

– 2 years relevant work experience (preferably within a marketing role)

– A keen attention to detail and interest in product marketing

– Excellent communication, presentation and social skills

– Firm understanding of SaaS businesses

– Strong administrative abilities

– Skilled with maintaining relationships (customer-facing experience)

– Affinity with educational technology

– Assertive and proactive attitude

– A motivated self-starter

– Able to work in an efficient and organized manner

– Able to work in the office in Amsterdam

– No 9-to-5 mentality

What EesySoft Offers

– Competitive salary

– Work computer

– Public transport business card

– Healthy daily lunches

– Opportunity to grow in the job

– Flexible hours

– Diverse and fun team

– Opportunity for occasional travel

– Growing company with opportunities for advancement

Interested in joining our team? 

Please email your CV and motivation letter to careers@eesysoft.com and we will reach out to you as soon as possible.

We are always looking to hear from Education Technology Enthusiasts, whether it would be from a developer standpoint or in sales, customer success or marketing. Please see below if we have any job openings at the moment, if not, please send an email to careers@eesysoft.com and send in your resume! 

Apply now:

Please use the form below to apply to positions listed. If you have any questions please email careers@eesysoft.com