Provide 24/7 support where users need it the most.
Grant end-users access to your institution’s personalized EesySoft Support Center and allow them to search through how-tos and FAQs from anywhere within the application.
In case users cannot resolve a particular issue themselves, they can contact support. Depending on what your institution prefers, users can create tickets, receive phone information, or chat with the helpdesk all from within your Support Center.
These requests will automatically provide the support department with user specific information (name, email, etc.) and technical information (OS, browser, etc.) that is necessary to resolve any issue.
With our content management system, the EesyProducer, you can create and publish institution-specific content for FAQs, new functionality, and more.
For our Blackboard customers, we are able to make all the content of help.blackboard.com context-sensitively available directly from the Blackboard interface.
The content will automatically be updated once new content becomes available. This saves your organization a lot of time creating content and keeping it up-to-date.